Store Policies

returns & exchanges

we want you to be happy with your Log Co. piece. if something isn’t quite right, please contact us within 7 days of receiving your order.

eligible items may be returned for exchange, subject to stock availability.

for change-of-mind, sizing, or preference-based returns, we generally do not provide cash refunds.

returned items must be:

unworn and unused
unwashed
free from stains, odors, damage, or alterations
returned with their original tags and packaging

items that do not meet these conditions may not be accepted.

exchange shipping

for exchanges due to size, color preference, or change of mind, return shipping and the shipping cost of the replacement item will be shouldered by the customer.

we recommend checking our size guide carefully before placing your order.

damaged, defective, or incorrect items

we inspect our products before packing, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

send us your order details together with clear photos or videos showing the issue so we can review it.

depending on the situation and applicable consumer rights, we’ll arrange the appropriate remedy, which may include replacement, exchange, repair where appropriate, or refund.

please do not return an item before contacting us so we can provide the proper instructions.

minor variations

some Log Co. products are intentionally washed, handmade, printed, or produced in small batches.

slight differences in wash, color, print placement, texture, grain, or finishing may naturally occur and are not automatically considered defects.

this is especially applicable to our acid-washed garments and handcrafted Logboards.

sale items

sale and clearance items are generally final sale for change-of-mind purchases and cannot be exchanged for another size, color, or design unless otherwise stated.

this does not affect remedies that may apply to genuinely defective or incorrect products.

pre-orders

pre-order products are specifically produced or reserved based on confirmed orders.

estimated production and dispatch timelines will be stated before purchase, but delays can occasionally happen due to production, materials, weather, logistics, or circumstances outside our control.

if there is a significant delay, we’ll communicate the updated timeline with you.

Logboard orders

Logboards may be available on hand or through limited pre-order slots.

because each board requires additional preparation and handling, please carefully review your selected specifications before confirming your order.

Logboards shipped within the Philippines will be sent via LBC.

upon receiving your board, please inspect the package and Logboard before use. if there appears to be shipping damage, take clear photos or videos of the packaging and board immediately upon receipt and contact us before riding it.

normal wear from riding, scratches, wheel wear, damage caused by improper use, accidents, modifications, exposure to water, or normal deterioration from use are not considered manufacturing defects.

cancellations

if you need to cancel an on-hand order, please contact us as soon as possible.

once an order has been packed or handed over to the courier, cancellation may no longer be possible.

for pre-orders that have already entered production, cancellation may also be restricted.

shipping fees

original shipping and handling fees are generally non-refundable once an order has been dispatched, except where required in connection with an eligible defective or incorrect order.

additional shipping costs resulting from incorrect or incomplete addresses, refused parcels, or unsuccessful delivery attempts may be charged to the customer.

incorrect shipping information

customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

if you notice an error, contact us immediately. we can update the information as long as the parcel hasn’t been dispatched.

once the package has been handed over to the courier, we cannot guarantee that address changes can still be accommodated.

lost or missing packages

once your parcel is shipped, you’ll receive tracking information.

if your package is marked as delivered but you cannot locate it, please check with members of your household, building reception, or neighbors before contacting the courier.

message us as well so we’re aware of the situation and can provide available shipment information.